3G Wireless Printer
Support
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Support

FAQ:


Q 1: What are your printers / POS Terminals mainly used for?

A: Our printers / POS Terminals can work for restaurant online food takeaway / delivery, mobile topup, airtime recharge, mobile payment (cash in & cash out), utility bill payment (e.g. water, electricity, gas, etc.), lottery, parking tickets, etc.


N.B.: All terminals are customizable (OEM & ODM).


Q 2: What connectivities / interfaces can your printers / POS Terminals support?

A: The printers are mainly working via Wifi, LAN, 4G, 3G, GPRS, SMS, USSD, STK, Bluetooth, USB, etc.


Q 3: Should a SIM card required for the printers / POS Terminals ?

A: It depends on the exact Model No(s).

For the printers that support Wifi or LAN, they can work without SIM card inserted. While for 4G/3G/GPRS/SMS Printers, the SIM card should be inserted.


Q 4: What language do the printers / POS Terminals support?

A: The printers can support multiple language, e.g. English, Spanish, Arabic, Persian, Italian, Portuguese, French, Danish, Polish, Swedish, Vietnamese, German, Chinese, etc. (Customizable)


Q 5: Can the user design the printed layout?

A: Yes. We can offer the tool to DIY the printed format.


Q 6: Can the user design the company brand or logo on the printers / POS Terminals?

A: Yes. Goodcom can offer the Logo Tool to DIY the logo, e.g. startup logo, idle screen logo, printed logo on receipt, physical logo on the terminals, etc.


Q 7: What is the warranty of the printer  / POS Terminals?

A: All terminals are with 1-year-warranty.


Q 8: Does GOODCOM offer after-sales service?

A: Yes. GOODCOM offers lifelong technical supports (e.g. online support, video, etc.).


Q 9: Which connectivies does Android POS Terminal support?

A: The Android POS Terminal is compatible with Wifi, 4G, 3G, GPRS, SMS, Bluetooth. 


Q 10: How does your Android POS Terminal work?

A: The Android POS Terminal mainly works via receiving remote info. and print out the info. on receipt. It is usually via Android App. 

Goodcom has designed various App that can be provided for our customers, e.g. restaurant online food delivery, parking ticketings, mobile top up, bus ticketing, lottery, etc. (Customizable)


Q 11: How to check the printer / POS Terminal firmware?

A: The printer firmware can be checked by restarting it. The firmware version will be prompted then.


Q 12: Can the printer / POS Terminal support REMOTELY updating firmware & configurations?

A: Yes. 



Further questions? Please contact us.

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